Cancellation & Booking Policy

This Cancellation & Booking Policy explains how bookings, refunds, rescheduling, late arrival, courses, and gift vouchers are handled at The Dragon Lair.

Booking Confirmation

Appointments are confirmed once payment or deposit has been received.

Client Cancellations

• More than 48 hours' notice: Full refund or one free reschedule.
• Between 24 and 48 hours: Reschedule or 50% refund.
• Less than 24 hours: No refund.
• Failure to attend (“No Show”): No refund.

Rescheduling

Clients may reschedule once without charge if at least 24 hours' notice is given.

Additional changes may incur an administration fee.

Late Arrival

If you arrive late, your session may be shortened to avoid affecting subsequent appointments.

The full appointment fee remains payable.

Practitioner Cancellation

If The Dragon Lair needs to cancel due to illness, emergency, or unforeseen circumstances, clients will be offered either:

• A full refund; or
• An alternative appointment.

Online Sessions

Clients are responsible for ensuring they have a suitable internet connection.

Technical issues on the client's side do not automatically qualify for a refund, although reasonable efforts will be made to complete or rearrange the session.

Courses & Workshops

Refunds for courses or workshops are available up to 14 days before the start date unless digital materials have already been accessed.

Once digital course materials have been accessed or downloaded, refunds may not be available except where required by law.

Gift Vouchers

Gift vouchers are non-refundable and valid for 12 months unless otherwise stated.